Recently a client very bad faith issued very unpleasant comments against several Mauritian service providers, including us because she was not personally welcomed by the same people to whom she communicate by mail for the organization of her holiday activities in Mauritius. As she was very demanding on the subject and as we can not be at the same time at the oven and the mill, we decided to comply to wills of future clients who might express such wishes, against payment of an additional fee, though our presence will not affect the smooth running of any tour which is very well organize.
Additional fee will be as follows: -
1. Claim by the customer to be welcome by the service provider instead of a colleague or employee at the start of his tour = 400 MUR (approx. 10 euros) we will add this sum to your reservation
2. Claim by the customer to be accompanied by the service provider throughout the duration of the trip = 1,000 MUR (approx.25 euros) we will add this sum to your reservation
The two elements mentioned above apply to all outings except for guided tours through the island.
Thank you for your understanding and we wish you a pleasant stay with us in Mauritius